As a patient, you are registered with the practice and not an individual doctor. However, you have the right to express a preference of doctor within the practice. We will endeavour to accommodate that choice where possible, subject to availability.
To that end, we have introduced a system which has been shown to work well in surgeries. Its basic principles are as follows:
- Every week we offer a guaranteed number of appointments.
- A mixture of pre-booked (up to two weeks in advance) and book-on-the-day appointments are available.
- We will continue to see emergency problems, on the day, whatever time the patient phones.
- You may request to see a specific doctor; if that doctor is unavailable you will be offered an alternative. If that is not acceptable, you may have to wait a little longer to be seen. We would ask that you bear this in mind. We would like to point out that if you do not see your usual doctor, the doctor you do see will have full access to your medical records.
Please phone or call at the surgery during normal working hours (8.30am-6.30pm) to make appointments, whether routine or urgent. When the surgery is closed, for any health problems or advice, patients are advised to contact NHS 111.
Checking in for Appointments
On arrival at surgery please either check in at reception or use the automated self-check-in system located in the waiting room. This tells the doctor or nurse that you are here.
If you feel you have a problem that will not wait for a routine appointment with your doctor, it is possible to see the duty doctor of the day (Monday - Friday). Unfortunately there will be no choice of which doctor you see. You may be asked a few details about the nature of the problem; this will be treated in confidence but is important in trying to utilise the duty doctor’s time most efficiently. The emergency doctor may also be called out of surgery to attend the sick at home and as a result you may experience delays to your appointment. We thank you for your patience.
Please let us know as soon as possible if you cannot keep an appointment, so that the time allocated can then be offered to someone else.