This website uses cookies to function correctly.
You may delete cookies at any time but doing so may result in some parts of the site not working correctly.

The Care Quality Commission (CQC)

The Care Quality Commission -

CQC Report 2019

After our recent CQC Inspection we are saddened to receive a ‘Requires Improvement’ rating, this does not reflect the high level of professional healthcare services we provide to our patients. However, this has given us time to reflect and analyse our report in great detail to ensure that all of our patients are continually treated in a Safe, Effective, Caring and Responsive way whilst being Well-Led by our excellent and highly professional clinical and non-clinical workforce. Please find a copy of the reports and our action plan at the below links that we wish to candidly share with you.


Dr E Vijaykumar & Partners.

You can review the report here and our action plan here

The Care Quality Commission is the independent regulator for all health and social care services in England.  It makes sure that services such as GP surgeries, dentists, hospitals and care homes provide people with safe, effective, compassionate and high quality care, and encourages these services to improve.

All GP surgeries are required to register with CQC who will make periodic inspection visits to each practice to assess and rate it to ensure it meets the required standards.

Our registration includes our Statement of Purpose

Under the Health and Social Care Act 2008 every registered provider must have a Statement of Purpose. This is a document which includes a standard required set of information about a service.

The Statement describes:

  • The Provider's aims and objectives in providing the service
  • The kinds of service provided
  • The health or care needs the service sets out to meet
  • The locations where the services are actually provided or provided from
  • Details from the provider including their legal status, and any manager, including the 'address for service' for all registered persons.

Birchwood Medical Practice Statement of Purpose 2019

What are CQC looking for when carrying out their inspections?

Each service that CQC inspects (eg GP surgeries) is assessed against five key questions:

  • Is it safe?
  • Is it effective?
  • Is it caring?
  • Is it responsible to peoples needs?
  • Is it well led?

These questions will be asked by inspectors in relation to six population groups:

  • Older People
  • Those with long term conditions
  • Families, children and young people
  • Vulnerable people
  • Those with poor mental health

CQC will visit the practice and speak to staff, patients and representatives from our PPG (Patient Participation Group).  They will then compile a report, which along with our rating, will be posted on our website and in reception.

There are four levels of rating:

  • Outstanding (for services that are performing exceptionally well)
  • Good (for services that are performing well).
  • Requires Improvement (for services that CQC assess as not preforming as well as it should.  CQC then informs the service how it should improve). 

  • Inadequate (for services that are performing badly where CQC takes action against those running the service).

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website